Ryan Gellis joins Rick this week. He is founding partner of RMG Media.
Ryan founded RMG to help brands make genuine connections with their customers. He has a background in technology and over 10 years experience in ecommerce strategy and management. The list of companies he has worked with include industry titans like Charming Charlie, Sally Beauty, and Verizon. When not leading RMG, Ryan enjoys playing music, gaming, and starting (but not finishing) construction projects at home.
With e-commerce sales up 30 percent in the Covid marketplace, business prognosticators have been adamant about the death of brick and mortar, with online channels predicted to become the dominant business model. However, the situation is more nuanced than presented by market analyst doomsayers. For instance, a recent article by Square noted how, despite a recent survey showing that 51 percent of Americans say they prefer shopping online, only 10 percent of the estimated $3.3 trillion in annual retail sales last year came from online transactions.
Rick and Ryan talk about the current state of sports ecommerce and where it is heading.
Gellis has worked as a veteran craftsman of retail strategies and brand experiences for over a decade. He can tell you that those calling for the death of retail are off the mark in their analysis.
Clothes, watches, jewelry and other luxury goods will remain in physical retail, as that customer base wants to be able to handle and try products on–and this experience cannot be replicated online. The gentrification of urban areas has led to a preference for mixed use spaces that combine commercial spaces with residential. Malls will adopt this model to adapt to modern times.
Customers often browse and research online before going to stores, and thought leaders in the industry will be looking to smartphone apps and other digital solutions to augment and enhance the retail experience.
Sports is wild animal and without fans for the most part in 2020, an evolution is taking place.